Short version: SlotsPlus collects the data needed to run your account securely, process your transactions, and comply with Philippine regulations. We do not sell your personal information to third parties for marketing. You have the right to access, correct, and request deletion of your data. The full details are below.
Introduction
This Privacy Policy explains how SlotsPlus (accessible at slotsplus.click) collects, uses, stores, and protects the personal information of users who register and play on the platform. It applies to all services offered by SlotsPlus, including Slots, Roulette, Tongits, MMA Betting, Virtual Sports, Betting Odds, and the Refer a Friend programme.
This policy was written to be read and understood — not to be a wall of legal text that nobody gets through. If you're a Filipino player who wants to know exactly what happens to your data when you use SlotsPlus, this is the document for you. We've kept the language as plain as possible while making sure everything that needs to be covered, is covered.
By registering a SlotsPlus account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. This policy should be read alongside our Terms and Conditions.
Who We Are
SlotsPlus is an online gaming platform operated at slotsplus.click, designed and built for the Philippine market. As the operator of this platform, SlotsPlus is the data controller responsible for your personal information — meaning we decide why and how your data is processed, and we are accountable for keeping it safe.
For any privacy-related concerns, questions, or requests, you can reach us directly at support@slotsplus.click. Our team is available 24/7 and treats all data privacy enquiries with priority.
Philippine Data Privacy Act: SlotsPlus takes its obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules seriously. If you believe your data privacy rights have been violated, you also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
Data We Collect
SlotsPlus collects personal information in several categories. Here's a clear breakdown of what we collect and why each category is needed:
Identity Data
Your full name, date of birth, gender, and nationality. Required to verify that you are who you say you are, and to confirm you meet the 21+ age requirement before your account is activated.
Contact Data
Your email address and mobile phone number. Used to send account notifications, OTPs for login verification, withdrawal confirmations, and support communications.
Financial Data
Payment method details linked to your account (GCash number, Maya ID, bank account name), transaction history, deposit and withdrawal records. Required to process payments accurately and comply with anti-money laundering obligations.
Gaming Activity Data
Your betting history, game sessions, win/loss records, bonus usage, and session durations on SlotsPlus. Used for account management, responsible gaming monitoring, and improving the platform experience.
Technical & Device Data
IP address, device type, browser type, operating system, and session logs. Collected automatically to secure your account, detect fraud, and ensure the platform functions correctly on your device.
Verification Documents
Government-issued ID and supporting documents submitted for KYC (Know Your Customer) verification, particularly for large withdrawal requests. Stored securely and accessed only by authorised compliance staff.
Summary of data categories collected on SlotsPlus:
How We Collect Your Data
SlotsPlus collects your personal data through the following methods:
- Registration and account setup: When you create a SlotsPlus account, you provide your name, date of birth, mobile number, and email address directly through the registration form.
- Deposits and withdrawals: When you link a payment method or initiate a transaction, we collect the relevant payment details needed to process that transaction securely.
- Identity verification: When you submit documents for KYC verification, the documents and the information contained in them are processed and stored by our compliance team.
- Platform usage: As you navigate and play on SlotsPlus, we automatically collect technical data including your device type, browser, IP address, and session activity through standard server logs and cookies.
- Customer support interactions: If you contact the SlotsPlus support team, the contents of those communications may be retained as part of your account record for quality assurance and dispute resolution purposes.
- Refer a Friend programme: If you refer someone to SlotsPlus or are referred by someone, we collect limited information about the referral relationship to process referral bonuses and prevent abuse.
Why We Use Your Data
SlotsPlus processes your personal data for specific, legitimate purposes. The table below sets out each processing purpose and the legal basis for it under applicable Philippine data privacy law:
| Purpose | What Data | Legal Basis |
|---|---|---|
| Creating and managing your account | Identity, contact | Contract |
| Processing deposits and withdrawals | Financial, identity | Contract |
| Age and identity verification (KYC) | Identity, documents | Legal Obligation |
| Fraud prevention and account security | Technical, financial, identity | Legitimate Interest |
| Responsible gaming monitoring | Gaming activity | Legal Obligation |
| Anti-money laundering compliance | Financial, identity, transactions | Legal Obligation |
| Customer support and dispute resolution | All categories as needed | Contract |
| Sending service notifications and OTPs | Contact | Contract |
| Platform performance and improvement | Technical, gaming activity | Legitimate Interest |
| Promotional communications (opt-in only) | Contact | Consent |
Marketing communications: SlotsPlus will only send you promotional emails or SMS messages if you have opted in. You can withdraw consent at any time by updating your communication preferences in your account settings or by contacting support. Opting out of marketing does not affect transactional communications required to operate your account.
Who We Share Your Data With
SlotsPlus does not sell your personal information to third parties for their own marketing purposes. Full stop. When we share data with external parties, it is only when necessary to deliver the service and always under strict controls.
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card processing partners receive the minimum data necessary to process your specific transaction. These partners are bound by their own data protection obligations and by agreements with SlotsPlus.
- Identity verification services: Third-party KYC and identity verification providers process your submitted documents on behalf of SlotsPlus for compliance purposes only. They act as data processors under our instructions.
- Regulatory authorities: Where required by Philippine law — including anti-money laundering reporting obligations — SlotsPlus may be required to share information with relevant government bodies and regulatory agencies. We do not have discretion over legally mandated disclosures.
- Technology and hosting providers: The technical infrastructure supporting SlotsPlus involves cloud hosting and software providers who may process data as part of platform operations. These providers operate under data processing agreements with SlotsPlus.
- Legal and professional advisers: In the event of a legal dispute or regulatory investigation, SlotsPlus may share relevant data with legal counsel, auditors, or other professional advisers as necessary.
International transfers: Some of the service providers used by SlotsPlus may be located outside the Philippines. Where this is the case, SlotsPlus ensures that appropriate safeguards are in place to protect your data in line with applicable Philippine data protection requirements before any transfer takes place.
How We Keep Your Data Safe
Protecting your personal data is not an afterthought at SlotsPlus — it is built into how the platform operates. Here are the specific technical and organisational measures we have in place:
SSL Encryption
All connections to SlotsPlus are encrypted via SSL/TLS. Data transmitted between your device and our servers — including login credentials and financial data — cannot be intercepted in transit.
Encrypted Data Storage
Sensitive data stored in our systems — including identity documents and financial records — is encrypted at rest. Even in the unlikely event of a database breach, the raw data cannot be read without decryption keys.
Access Controls
Access to personal data within SlotsPlus is restricted on a need-to-know basis. Support staff, compliance teams, and technical personnel only access the data required to perform their specific role. All internal access is logged and audited.
Breach Response
If a data breach is detected that could affect your personal information, SlotsPlus will notify affected players and report to the National Privacy Commission of the Philippines within the timeframes required by law.
While SlotsPlus takes every reasonable step to protect your data, no online system can be guaranteed 100% secure. You also have a responsibility to keep your account credentials private. If you suspect unauthorised access to your account, contact our support team immediately.
How Long We Keep Your Data
SlotsPlus only retains your personal data for as long as it is necessary to fulfil the purpose it was collected for, or as required by law. Below is a general guide to our data retention periods. Note that regulatory requirements — particularly for AML compliance — may require longer retention than operational needs alone:
Retention Overview
Financial and identity records are kept for a minimum of 5 years after account closure, in line with Philippine anti-money laundering regulations. This is a legal requirement and cannot be shortened upon request.
For other categories of data, once the retention period expires, SlotsPlus securely deletes or anonymises the data so that it can no longer be linked back to you personally.
If you close your SlotsPlus account, we will begin the data retention countdown from the date of closure. You may request confirmation of what data we hold and when it is scheduled for deletion by contacting support.
Cookies
SlotsPlus uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here's a plain-language breakdown of what cookies we use and why:
- Essential cookies: These are required for the platform to function. They keep you logged in during a session, maintain your account state, and enable secure transactions. You cannot opt out of essential cookies while using SlotsPlus — without them, the platform cannot work.
- Security cookies: Used to detect and prevent fraudulent activity, protect your account from unauthorised access, and verify that requests made to our servers are genuine.
- Performance and analytics cookies: Help us understand how players use SlotsPlus — which pages are visited most, where users encounter difficulties, and how the platform can be improved. Data from these cookies is aggregated and anonymised.
- Preference cookies: Remember your settings and preferences (such as language or notification preferences) so you don't have to reset them every time you visit.
You can manage cookie preferences through your browser settings. Blocking all cookies may prevent some parts of SlotsPlus from functioning correctly, particularly login and payment functions. SlotsPlus does not use third-party advertising cookies or tracking pixels for external ad networks.
Your Privacy Rights
As a SlotsPlus player, you have specific rights over your personal data under the Philippine Data Privacy Act of 2012. These rights are real and actionable — not just listed to look good. Here's what you can do:
Right to Access
Request a copy of the personal data SlotsPlus holds about you at any time. We'll provide this within 30 days of a verified request.
Right to Correction
If any of the data we hold about you is inaccurate or incomplete, you can request it be corrected. Contact support or update it directly in your account settings.
Right to Erasure
Request deletion of your personal data. Note: where retention is legally required (e.g., AML records), we cannot delete data early. For all other data, we will action deletion requests promptly.
Right to Object
Object to processing based on legitimate interests, including profiling. If you object to marketing communications, you can opt out at any time through your account settings.
Right to Portability
Request a copy of the data you've provided to SlotsPlus in a structured, machine-readable format so you can transfer it to another service if you choose.
Right to Complain
If you believe SlotsPlus has mishandled your data, you can escalate a complaint to the National Privacy Commission of the Philippines (privacy.gov.ph).
How to exercise your rights: Email support@slotsplus.click with the subject line "Data Privacy Request" and describe what you would like to do. We will verify your identity before processing the request and aim to respond within 10 business days. There is no fee for reasonable requests.
Minors
SlotsPlus is strictly an adult platform. You must be at least 21 years of age to register and use the platform. We do not knowingly collect personal data from anyone under 21 years old.
If we become aware that a person under 21 has provided personal information and registered an account, that account will be immediately closed and all associated data will be deleted as soon as legally permissible. Any deposits made by an underage player will be returned through the original payment method to the extent possible.
If you are a parent or guardian and believe your child has registered on SlotsPlus, please contact our support team at support@slotsplus.click immediately. We take underage access very seriously and will act on all reports promptly.
Age verification is mandatory. SlotsPlus verifies the age of all players. Accounts that cannot be verified as 21+ will be suspended until age is confirmed. If age verification reveals an underage player, the account will be permanently closed in line with this policy.
Changes to This Policy
SlotsPlus may update this Privacy Policy from time to time to reflect changes in how we operate, changes in Philippine law, or improvements in how we explain things to players. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered SlotsPlus players by email or through an in-platform notification before significant changes take effect.
- Where required by law, obtain fresh consent from players before processing data in new ways.
We recommend reviewing this Privacy Policy periodically. The most current version will always be available at slotsplus.click/privacy-policy. Continued use of the platform after a change takes effect means you accept the updated policy. If you disagree with a change, you should stop using the platform and request account closure.
Contact Us
For any questions about this Privacy Policy, how SlotsPlus handles your personal data, or to exercise any of your data privacy rights, please reach out to our team:
Send data privacy enquiries to support@slotsplus.click with the subject line "Privacy Request". We aim to respond within 10 business days of identity verification.
Live Chat
Available 24/7 from your logged-in SlotsPlus account. For urgent privacy concerns — such as suspected unauthorised account access — live chat is the fastest channel.
You can also find answers to common privacy questions in our FAQ. For complaints that cannot be resolved directly with SlotsPlus, you may contact the National Privacy Commission of the Philippines.